CasinoLive Privacy Policy – Your Data Is Our Responsibility

casinolive (hereinafter referred to as "we", "us", or "the Platform") takes your privacy seriously. This Privacy Policy has been written in English to help users in Bangladesh clearly understand how their personal information is managed.

This policy applies to casinolive's website, mobile application, and all related services. By using our platform, you are considered to have accepted this Privacy Policy.

This privacy policy governs our Terms & Conditions should be read alongside this policy. Together, both documents form the complete agreement between you and us.

Casinolive only collects information that is necessary. We do not request unnecessary or excessive data. The types of information we collect:

Casinolive uses your information only for the purposes listed below. We believe in limited, purpose-driven use of data — and nothing more.

• Account Management: For registration, login, and profile updates.
• Service Delivery: For gaming services, payment processing, and bonus distribution.
• Identity Verification: For the KYC (Know Your Customer) process.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve issues and respond to enquiries.
• Legal Obligations: To meet the requirements of government regulatory authorities.
• Responsible Gaming: To monitor unusual gaming patterns and intervene when necessary.
• Platform Development: Anonymous analytics used to improve service quality.

Casinolive never sells your personal data. However, information may be shared in the following limited circumstances:

• Service Provider Partners: Verified third parties handling payment processing, identity verification, and technical infrastructure — all bound by strict confidentiality agreements.
• Legal Requirements: In response to a court order, government investigation, or lawful request from a regulatory authority.
• Fraud Prevention: Sharing information about fraudulent individuals with other gaming platforms (anonymised lists only).
• Business Restructuring: In the event of a merger or acquisition, the new owner will also be required to comply with this privacy policy.

Casinolive follows the highest industry standards to protect your data. Our security measures are regularly updated and tested.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Database Encryption: All sensitive data stored is encrypted with AES-256.
• Two-Factor Authentication: Two-Factor Authentication (2FA) is available when logging into your account.
• Regular Security Audits: Regular penetration testing conducted by independent cybersecurity experts.
• Access Controls: Staff are only permitted to access the data necessary for their specific role.
• Incident Response: In the event of a security breach, members will be notified within 72 hours.

The casinolive website uses cookies — small files stored in your browser that help the website function more effectively.

The types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Analytics cookies: Anonymous data is collected to help us understand how the website is being used.
• Functional cookies: To remember your language, theme, and other preferences.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

Casinolive recognizes and upholds the following rights regarding your personal data:

• Right to Access: You can request at any time to find out what information we hold about you.
• Right to Rectification: You have the right to request a correction if any of your personal information is inaccurate.
• Right to Erasure: Under certain conditions, you may request that your data be deleted ("Right to be Forgotten").
• Right to Restrict Processing: You can request that the use of your data be restricted under certain circumstances.
• Right to Portability: You can export your data in a machine-readable format.
• Right to Object: You can object to your data being used for specific purposes.

Casinolive is strictly not intended for anyone under the age of 18. We do not knowingly collect data from minors.

• Age is verified at the time of registration.
• Additional documentation may be requested for accounts where age is in question.
• Any account found to belong to a minor will be closed immediately and the associated data deleted.

Casinolive does not retain your data longer than necessary. Retention periods by data type:

After the retention period, data is securely deleted or anonymised so it can no longer be traced back to you.

Casinolive primarily serves users in Bangladesh. However, some technical service providers may be located in other countries. In such cases:

• We work exclusively with verified and trusted service providers.
• High standards of data protection are ensured for any international transfers.
• Third parties are bound through a Data Processing Agreement (DPA).
• Contact us if you'd like to know where your data is being processed.

Casinolive may update this Privacy Policy as needed. Our approach depends on the nature of the changes:

• Minor changes: The last updated date on this page will be revised accordingly.
• Major Changes: A notification will be sent to your registered email and a notice will be posted on the platform.
• Major changes: Your consent will be obtained before this takes effect.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us: