CasinoLive FAQ – Answers to All Your Questions

Click the "Forgot Password?" link on the login page. A reset link will be sent to your registered email. You can also log in using OTP verification with your mobile number.

No. Only one account per person is allowed. Creating multiple accounts may result in all accounts being suspended and balances forfeited.

Start by clearing your browser cache and cookies. After 5 consecutive failed login attempts, your account will be locked for 30 minutes. Try logging in with OTP, or Contact Support Go ahead.

To close your account support@casinolive.wsto email us. Make sure to withdraw any remaining balance first. Once closed, the account cannot be reopened.

To change your email or mobile number, please contact support. You can update your password and profile picture yourself from Account Settings.

CasinoLive supports bKash, Nagad, Rocket, bank transfer, and cryptocurrency. To see full details on all payment methods, Payment Page here.

The minimum deposit is ৳500. Limits may vary depending on the payment method. For crypto, check the updated amount on the Payment page.

Mobile banking (bKash/Nagad/Rocket) is typically processed within 1–3 hours. Bank transfers take 1–2 business days. Crypto depends on blockchain confirmation times.

Deposits are usually credited within 15 minutes. If it takes longer, contact us with your transaction ID Support Contact us and take screenshots for your records.

The daily withdrawal limit for standard accounts is ৳50,000. Verified accounts and VIP members enjoy higher limits. For more details, Payment Page here.

After registering a new account, the welcome bonus is automatically added on your first deposit. To view the bonus terms and amount, Bonus Page Visit

Yes, every bonus comes with wagering requirements. Generally, you need to place a certain number of bets with the bonus amount before you can withdraw. The specific terms for each bonus are listed on the Bonus page.

A percentage of your weekly net losses is returned to you as cashback. It's credited to your account automatically every Monday.

Share your referral link. When a friend registers and makes their first deposit, you'll earn a bonus. The more your friend plays, the more commission you receive.

After logging in each day, a daily bonus popup will appear on the home page. Just click "Claim" and the bonus will be added to your account instantly. Log in 7 days in a row to earn a special reward.

We offer Live Casino (Baccarat, Roulette, Blackjack), slots, Sports Betting, Lottery, and virtual games — 500+ games in total. Betting Page here.

Yes, demo mode is available for most slots and table games. However, Live Casino games do not offer a demo option. Winnings from demo mode cannot be withdrawn.

Minimum bets start from ৳10 in most games, and ৳50 for Sports Betting. High roller tables have a minimum of ৳5,000. Limits may vary by game.

You can bet on 20+ sports including cricket, football, tennis, badminton, and kabaddi. All major tournaments are covered, including the IPL and World Cup.

Yes, live betting is available on ongoing matches in real time. Live odds update every moment, and you can place live bets from your mobile as well.

Yes. CasinoLive uses 256-bit SSL encryption. All transactions are encrypted, and your personal information is never shared with third parties.

Go to Account Settings and find the 2FA option under the "Security" section. You can choose between Google Authenticator or SMS OTP. Enabling 2FA keeps your account significantly more secure.

No. Your information is completely confidential and will never be shared with any third party except where required by law. For more details, Privacy Policy Read more.

Change your password immediately and support@casinolive.wsReport it to us and our security team will investigate within 24 hours.

Live Chat (fastest), Email support@casinolive.ws — two ways to reach us. Live Chat responses typically come within 5 minutes.

Yes, our customer support is active 24/7, every day of the week. Support is available in Bangla.

The reason will be stated in the email. Submit the required documents and contact support. Most cases are resolved within 24–48 hours.

Yes, CasinoLive offers full Bengali language support for Bangladeshi players. Our support team communicates in Bangla.